Privacy Policy
Version: 1.1
Last updated: 16 November 2025
At PairAble AU Pty Ltd, your privacy matters. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our mobile app, website and services.
By using PairAble, you consent to the practices outlined below.
1. Who We Are
PairAble is an Australian-based digital platform designed to help NDIS participants build meaningful social connections, friendships and community engagement opportunities.
PairAble AU Pty Ltd
Brisbane, Queensland, Australia
Email: pairable.au@gmail.com
2. Information We Collect
We collect personal information to provide, improve and secure our services.
Account and Profile Information:
- Full name
- Date of birth
- Gender identity
- Email address
- Mobile number
- Profile photo
- Biography or About Me information
- Interests
- App preferences and settings
Usage and Technical Data:
- IP address
- Device type, operating system and app version
- App usage metrics
- Login timestamps
- Crash logs and diagnostics
- Cookies and analytics data where applicable
Location Data:
With your explicit consent, we may collect approximate geolocation information to show nearby users or events.
Content and Interaction Data:
- Messages exchanged with other users
- Event RSVPs and attendance
- Public posts, comments or reactions
- Media uploads
- Reports submitted about other users
Subscription and Payment Data:
Payments may be processed securely through Stripe. This may include billing information, subscription tier, payment history and renewal status.
PairAble does not store full credit card numbers.
3. How We Collect Information
We may collect information:
- Directly from you during registration or profile updates
- Automatically through app or website usage
- Through service providers such as Stripe or Firebase
- Through information, messages or content you voluntarily submit
4. Why We Collect Your Information
We may use your personal information to:
- Create and manage your account
- Authenticate users
- Help provide relevant connections
- Support messaging, voice and video communication
- Display relevant community events
- Improve platform performance and user experience
- Process subscriptions and payments
- Provide customer support
- Support moderation and platform safety
- Prevent fraud or misuse
- Meet legal and regulatory obligations
- Communicate launch or waitlist updates where consent has been provided
5. Sensitive and Health Information
PairAble does not intentionally collect clinical, therapeutic or medical information.
Any sensitive information voluntarily shared in messages, profiles or user content is shared at the user's discretion.
Users should exercise caution before sharing private, health-related or sensitive information.
6. How We Store and Protect Information
PairAble uses reasonable technical and organisational safeguards, which may include:
- Encrypted data storage
- Secure authentication
- Role-based access controls
- Security reviews and updates
- Reputable hosting and service providers
- Internal confidentiality processes
Passwords are hashed and are not stored as plain text.
Only authorised personnel may access personal data where reasonably necessary.
No online system can be guaranteed to be completely secure.
7. Disclosure to Third Parties
PairAble does not sell personal information.
Limited information may be shared with service providers required to operate the platform, including:
- Payment providers
- Analytics providers
- Email and messaging services
- Cloud hosting services
- Voice or video communication providers
Information may also be disclosed where required by law, court order, regulatory investigation or another legal obligation.
If PairAble undergoes a merger, restructuring or business transfer, information may be transferred as part of that process subject to appropriate safeguards.
8. User-Generated Content
Information shared publicly through profiles, posts, comments or media may be visible to other users.
Users are responsible for considering what information they choose to share publicly or through private conversations.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Withdraw consent for optional information
- Ask how your information is handled
Requests may be made by emailing:
Some information may be retained where reasonably required for legal obligations, fraud prevention, dispute resolution or platform safety.
10. Data Breach Notification
Where a data breach is likely to result in serious harm, PairAble will take reasonable steps to:
- Assess and contain the breach
- Notify affected users where required
- Notify the Office of the Australian Information Commissioner where legally required
- Reduce the risk of recurrence
11. Children's Privacy
PairAble is intended for adults aged 18 years or older.
PairAble does not knowingly collect personal information from children.
12. Third-Party Links and Services
PairAble may link to or integrate with third-party websites and services.
PairAble is not responsible for the content, availability or privacy practices of independent third parties.
13. International Users
PairAble is designed primarily for use within Australia.
People accessing PairAble from another country are responsible for complying with applicable local laws.
14. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes to the platform, legal obligations or operational practices.
Where appropriate, users may be notified through email, the website or the app.
15. Contact
For privacy questions, concerns or requests, contact:
PairAble AU Pty Ltd
Brisbane, Queensland, Australia
Email: pairable.au@gmail.com